Posts by Karen Finnin

Data Security In Digital Practice

  Are you confused about your obligations for maintaining data security in digital practice? When you start researching tech platforms to use for telehealth, you rapidly get hit by a tsunami of acronyms such as HIPAA, BAAs, GDPR, OAIC and PIPEDA. There’s a lot more to data security in digital practice than perhaps you initially…

Read More

Your Digital Practice Workflow – Which Components In Which Order?

  Are you struggling to set up your digital practice workflow? Payment gateways. Intake forms. Appointment bookings. Screening questions. It is easy to be confused about all of the different steps in a telehealth consultation, and what order they should all go in. This post is designed to get you thinking about the different components…

Read More

How To Market Your Telehealth Business

How To Market Your Telehealth Service It doesn’t matter how good your online consultation process is, if you don’t know how to market your telehealth business, you will struggle to get patients through the virtual door. Branding and marketing are therefore some of the most crucial components to any successful digital health practice. From logos…

Read More

Defining Location Of Telehealth Services For Regulatory Purposes

As the online consultation concept grows within the healthcare industry, regulators are battling to keep up with appropriate guidelines. As is often the case with new treatment techniques or approaches, the practice out paces the regulation. Some agencies that police the quality and complaints of health services feel the need to limit the geographical reach…

Read More

Creating Seamless Patient Flow In Digital Practice

To create an entire telehealth experience for your patients, you have most likely combined a number of tech systems together. From completing forms, to making a payment, from scheduling appointments to conducting a video call. It is important to ensure that the end-to-end experience is as frictionless as possible for both you and your patient.…

Read More

How To Choose A Telehealth Video Platform

Are you getting started with digital consultations and wondering what telehealth video platform to use?   Over the past 6 years running Online.Physio, I have trialed many different video platforms for patient appointments. As you can imagine, the technology is growing and changing rapidly, with new platforms hitting the market almost daily. Rather than naming…

Read More

How We Conduct Online Physiotherapy Consultations

When I started doing online physiotherapy consultations in 2011, all I had was a simple website and a skype account. The way that I conduct online Physiotherapy consultations has changed a lot since then. I often get asked by other health professionals how I actually ‘do’ online Physiotherapy consultations, so I thought I would share…

Read More

Is Telehealth Destroying the Physio Profession?

  Last week i had a thought leader within the Physio profession present a controversial question for my thoughts: Is telehealth destroying the health profession? This was my response: I completely understand the hesitation that Physiotherapists feel when faced with the treat of digitised consultations, bereft from physical touch. I felt the same way when…

Read More